We are accepting cash on delivery and our drivers will be carrying a credit card machine.
Once you place your order, we will send you a confirmation email. We will contact you to schedule a delivery time within 24 to 48 hours from Saturday to Thursday.
Please notify us as soon as you decide to cancel the order and we will do our best to accommodate your requirements. To cancel the order, please email [email protected] with your name and number.
Make sure to write “Cancel” in the subject title along with your order and personal information.
Customer satisfaction is our top priority.
We will provide a full refund within 7 days of purchase if:
The wrong product is delivered
The product is damaged
We will provide the pick up within 3 working days.
For a refund, please email [email protected].
Please note that the we cannot provide a refund:
If the product was on sale
If the product has been opened or used
On the initial delivery fee
If you would like to exchange a product, please email your request to [email protected].
Make sure to write “Exchange” in the subject title along with your order and personal information.
Then, you can drop it off at our location in International City or we can pick it up from your location with a pick up fee of 20 Dhs. After it has been inspected, we will provide credit to your online account.
To exchange a product or an order, you’ll need to mail in the item(s) in order to be issued with store credit. Once the return has been processed and the credit issued, you can place a new order. Please contact [email protected] for an exchange request.
Of course! All of our products are genuine and they come straight to us from Korea to Dubai.
Absolutely! We would love to answer any questions you may have and help you learn more about the products on our site. E-mail us at [email protected] for any advice. We will do our best to reply as soon as possible!