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Customer Service / FAQ


We are accepting cash on delivery and our drivers will be carrying a credit card machine.

Once you place your order, we will send you a confirmation email. We will contact you to schedule a delivery time within 24 to 48 hours from Saturday to Thursday.

Please notify us as soon as you decide to cancel the order and we will do our best to accommodate your requirements. To cancel the order, please email with your name and number. 

Make sure to write “Cancel” in the subject title along with your order and personal information.


We provide free deliveries for orders above 200 Dhs.

For orders below 200 Dhs, there will be a delivery fee of 20 Dhs in the UAE.

For orders outside of the UAE, please contact


Customer satisfaction is our top priority.
We will provide a full refund within 7 days of purchase if:

The wrong product is delivered

The product is damaged

We will provide the pick up within 3 working days.
For a refund, please email

Please note that we cannot provide a refund:

If the product was on sale

If the product has been opened or used

On the initial delivery fee

If you would like to exchange a product, please email your request to

Make sure to write “Exchange” in the subject title along with your order and personal information.

Then, you can drop it off at our location in International City or we can pick it up from your location with a pickup fee of 20 Dhs. After it has been inspected, we will provide credit to your online account.


To exchange a product or an order, you’ll need to mail in the item(s) in order to be issued with store credit. Once the return has been processed and the credit issued, you can place a new order. Please contact for an exchange request.


Of course! All of our products are genuine and they come straight to us from Korea to Dubai.

Absolutely! We would love to answer any questions you may have and help you learn more about the products on our site. E-mail us at for any advice. We will do our best to reply as soon as possible!

If there are any brands or products that you would experience on Lamise Beauty, please e-mail us at We’ll do our best to get them for you.