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Customer Service / FAQ


We are accepting Cash/Card payments upon delivery. Our drivers will be carrying a credit card machine for your convenience. 

Once you place your order, we will send you an email to confirm your order. We will contact you to schedule a delivery time within 24 to 48 hours from Saturday to Thursday.

Please notify us as soon as you decided to cancel your order and we will do our best to accommodate your requirements. To cancel the order, kindly email us with your Name, Contact Number and reason why you would like to cancel your order. 

Make sure to write “Cancel” in the subject title along with your order and personal information.


We provide free deliveries for orders above 200 Dhs.

For orders below 200 Dhs, there will be a delivery fee of 15 Dhs within the UAE.

For orders outside of the UAE, please contact


Customer satisfaction is our top priority.
We will provide a full refund within 7 days of purchase if:

- The wrong product is delivered

- The product is damaged

- The product is expired

We will provide the pick up within 3 working days.

Please note that we cannot provide a refund:

- The product was on sale

- The product has been opened or used

If you would like to exchange a product, please email your request to

Make sure to write “Exchange” in the subject title along with your order and personal information.

Then, you can drop it off here in our location inside 1004 Gourmet, Onyx Tower P2, The Greens or we can pick it up from your location with a pickup fee of 20 Dhs. After it has been inspected, we will provide credit to your online account.


To exchange a product or an order, you’ll need to mail in the item(s) in order to be issued with store credit. Once the return has been processed and the credit issued, you can place a new order. Please contact for an exchange request.


We can assure you that all of our products are genuine and they come straight to us from Korea to Dubai.

Absolutely! We would love to answer any questions you may have and help you learn more about the products on our site. E-mail us at for any advice. We will do our best to reply as soon as possible!

If there are any brands or products that you would experience on Lamise Beauty, please e-mail us at We’ll do our best to get them for you.